To fix a card jam in a FARGO HDP5000 printer, please adhere the steps carefully:
- Power Off the Printer: Turn off the printer and disconnect it from the power source for safety.
- Open Printer Panels: Lift the top cover and side panel to access the card path and rollers.
- Remove Jammed Card: Carefully extract the jammed card from the printer. If it is firmly lodged, manually rotate the rollers to free the card. Exercise caution to avoid causing any damage to the card or the printer’s components.
- Check for Obstructions: Inspect the card path and rollers for any debris or pieces of damaged cards. Clean the rollers with a lint-free cloth and isopropyl alcohol if they are dirty.
- Reset Card Feeder: It is essential to verify that the card hopper is not excessively filled and that the cards are correctly aligned. Additionally, ensure that the cards are devoid of any warping, dirt, or static cling.
- Reinstall Panels and Restart: Ensure that the printer covers are securely closed. Reconnect the power supply and activate the printer.
- Run a Test Print: Print a test card to ensure the issue is resolved.
- Additional Tips:
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- Use High-Quality Cards: Poor-quality cards can jam more frequently.
- Regular Maintenance: Clean the rollers and card path regularly.
- Firmware Update: Check for and install any available firmware updates for the printer.
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