Paper jams can be quite irritating; however, they are typically straightforward to fix. Below is a detailed guide to assist you.
- Turn Off and Unplug: Confirm that the printer is powered off and disconnected from the electrical outlet.
- Open the Cover: Gently lift the upper cover or access panel to reveal the card pathway.
- Locate the Jam: Search for the obstructed card, as it may be lodged within the card path, rollers, or in proximity to the printhead.
- Remove the Card: Gently extract the stuck card. Refrain from yanking it aggressively, as this may cause harm to either the card or the printer.
- Clear Obstructions: Check for any other debris or obstructions in the card path and remove them.
- Inspect Rollers: Examine the rollers for any dirt or paper fibers. If necessary, clean them gently with a soft cloth.
- Close the Cover: Securely close the cover.
- Power On and Test: Reconnect the printer to the power source, switch it on, and attempt to insert a card once more.
Additional steps:
- Check the Ribbon: Please ensure the ribbon is properly installed and not causing a jam.
- Inspect the Printhead: Look for any foreign objects or debris that might be affecting the printhead.
- Update Firmware: Also check for any available firmware updates for your DTC1250e printer.