HDP6600 Error 468 Card Jam

The HDP6600 error 468 (Card Jam) typically indicates that a card is stuck somewhere in the printer path. Here are the steps to troubleshoot and resolve the issue:

Power Cycle the Printer:

1. Turn off the printer.
2. Wait about 30 seconds.
3. Turn it back on and check if the error clears.

Check for Card Jams:

1. Open the printer’s front cover.
2. Carefully inspect the input, output, and internal pathways for any stuck cards.
3. If a card is jammed, gently remove it to avoid damaging internal components.

Clean the Rollers:

1. Sometimes, dirt on the rollers causes feeding issues.
2. Use a cleaning card or isopropyl alcohol with a lint-free cloth to clean the rollers.

Verify Card Type & Quality:

1. Ensure you’re using supported card stock (e.g., PVC or composite cards).
2. Cards should be clean, undamaged, and free from static buildup.

Check the Card Feeder:

1. Remove all cards from the feeder.
2. Fan them to reduce static and reload a small stack.
3. Ensure the thickness setting matches your card stock.

Inspect the Print Ribbon & Film:

1. Open the printer and check if the ribbon or retransfer film is misaligned or stuck.
2. Reinstall or replace them if needed.

Perform a Printer Reset:

1. Use the HDP6600 driver utility to reset the printer.
2. If available, run a self-test to check for mechanical issues.

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