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HDP5000 Error 244 Film Ribbon

HDP5000 Error 244 Film Ribbon

Error 244 on a HID FARGO HDP5000 printer typically indicates an issue with the film ribbon, often due to a misalignment, a break in the film, or a sensor-related problem.

Here are some troubleshooting steps to resolve the issue:

  1. Check the Film Ribbon:   Open the printer and inspect the film ribbon for any tears, wrinkles, or misalignment. If the film is broken, try reattaching it using clear tape or replace it with a new film cartridge.
  2. Reinstall the Ribbon:  Remove the ribbon and film from the printer. Reinsert them carefully, ensuring they are properly aligned and seated in their designated positions.
  3. Clean the Printer:  Dust or debris on the sensors can cause film-related errors. Use a cleaning card or a lint-free cloth with isopropyl alcohol to clean the rollers and sensors.
  4. Reset the Printer:  For HDP5000 Error 244 Film Ribbon, now turn off the printer, unplug it, and wait for about 5 minutes. Restart the printer and check if the error persists.
  5. Check the Sensors:  The printer has optical sensors that detect the film movement. If they are dirty or misaligned, they may trigger Error 244. Use a can of compressed air to gently clean the sensor area.
  6. Update Firmware and Drivers:  Ensure that your HDP5000 firmware and drivers are up to date. You can download the latest versions from the HID Fargo official website.
  7. Try a Different Ribbon:  If the issue continues, try using a new film ribbon to rule out a defective ribbon. If none of these steps resolve the issue, you may need to contact HID FARGO support for further assistance. Let me know if you need help with anything else!

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