FARGO DTC4500e Card Jam

1. Power Off and Unplug:

• Turn off the FARGO DTC4500e printer.
• Unplug the power cord from the outlet to ensure safety during the process.

2. Open the Printer Cover:

• Carefully open the top cover or any access panels of the printer to expose the card path.

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3. Locate the Jammed Card:

• Visually inspect the inside of the printer to find the stuck card. It might be lodged in the:
  • Card input hopper area
  • Card path leading to the printhead
  • Rollers
  • Output hopper area

4. Remove the Ribbon and Printhead (If Necessary):

• Open the ribbon drawer and remove the ribbon cartridge.
• Some models might require you to carefully lift the printhead assembly to get better access to the jammed card. If there’s a release latch, use it.

5. Gently Remove the Jammed Card:

• Once you’ve located the card, try to gently pull it out.
• Avoid using excessive force, as this could tear the card or damage the printer’s internal components.
• If the card is stuck between rollers, try gently rotating the rollers manually to help release it.
• If the card is in small pieces, remove all fragments carefully.

6. Clear Any Obstructions:

• After removing the jammed card, check the entire card path for any remaining pieces of card, labels, or other debris that might cause future jams.

7. Inspect and Clean the Rollers:

• Examine the card feed rollers for any dirt, dust, or card residue.
• Clean the rollers gently with a soft, lint-free cloth. You can slightly dampen the cloth with isopropyl alcohol for better cleaning, but ensure it’s not dripping wet. FARGO approved cleaning cards can also be used for this purpose.

8. Reassemble the Printer:

• If you removed the printhead, carefully re-seat it and secure any latches.
• Reinstall the ribbon cartridge correctly.
• Close the printer cover and any access panels.

9. Power On and Test:

• Plug the printer back into the power outlet.
• Turn the printer on.
• Try printing a test card to see if the issue is resolved.

Tips to Prevent Future Card Jams:

• Use High-Quality Cards: Ensure you are using cards that meet the printer’s specifications for thickness and material. Avoid using bent, warped, or damaged cards.
• Load Cards Correctly: Follow the instructions in your user manual for proper card loading in the input hopper. Avoid overfilling the hopper.
• Regular Cleaning: Perform routine cleaning of the printer as recommended in the user manual, including cleaning the rollers and card path.
• Check Card Size Settings: In your printer driver settings, ensure that the correct card size (CR79 or CR80) is selected.
• Inspect the Ribbon: Ensure the ribbon is installed correctly and the cleaning roller on the ribbon cartridge is intact and not loose. A loose cleaning roller can sometimes interfere with card feeding.
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