When encountering an “error 95” on a FARGO DTC1500 printer, it generally indicates an issue related to card feeding or the card path. Here’s a breakdown of how to troubleshoot this problem:
Understanding the Error:
- Essentially, error 95 on a FARGO DTC1500 printer often signifies that the printer is having difficulty feeding a card from the input hopper. This can be due to various factors.
Troubleshooting Steps:
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Card Stock Verification:
- Ensure that the cards you are using are within the specifications outlined in the FARGO DTC1500 user manual.
- Verify that the card thickness setting in the printer driver matches the actual thickness of your cards.
- Check for any warped, bent, or damaged cards.
- Make sure the cards aren’t sticking together in the input hopper.
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Input Hopper Inspection:
- Check the card input hopper for any obstructions or debris.
- Ensure that the cards are loaded correctly and that the card guides are properly adjusted.
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Cleaning and Maintenance:
- Perform a thorough cleaning of the printer, particularly the rollers and card path.
- A dirty cleaning roller on the ribbon cartridge can also cause issues, so verify that it is correctly installed.
- Run the printer’s cleaning routine as recommended by the manufacturer.
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Printer Reset:
- Power cycle the printer: Turn it off, unplug it, wait a few seconds, plug it back in, and turn it on. This can sometimes resolve temporary glitches.
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Firmware and Drivers:
- Ensure that the printer’s firmware and drivers are up to date. Outdated software can sometimes lead to errors. Visit the HID Global (FARGO) website to download the latest versions.
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Check for Card Slippage:
- If cards are slipping during the feeding process, this can trigger the error. Running the printer cleaning routine can often help with this.
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Ribbon Issues:
- Verify the cleaning roller is properly installed on the ribbon cartridge.
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Technical Assistance:
- If the problem persists after trying these steps, it’s advisable to contact FARGO technical support or an authorized service provider. There may be a mechanical issue that requires professional attention.
Where to Find More Information:
- FARGO User Manual: The official user manual for the DTC1500 is a valuable resource.
- HID Global Website: The HID Global website provides support resources, including troubleshooting guides and driver downloads.
- Authorized Resellers: Companies that sell FARGO printers often provide support and troubleshooting information.
After following these steps, increase chances of resolving the error 95 issue. FARGO DTC1500 printer back to working order.
