Card jams in the FARGO DTC1500 card printer are a common issue but can typically be resolved by following some simple troubleshooting steps. Here’s how you can address the problem:
- Turn Off the Printer
Power off the printer and unplug it from the power source before attempting to remove any jammed cards. This ensures safety and prevents damage to the printer. - Locate the Jammed Card
Open the printer’s top cover. Look inside the printer to locate the jammed card. Check areas like the card input hopper, rollers, or the output slot. - Remove the Jammed Card Carefully
Gently pull the card out of the printer. Avoid using force, as it may damage the internal mechanisms.
If the card is stuck between rollers, rotate the rollers manually to release it. - Check for Obstructions
Inspect the printer for any debris, dirt, or broken card fragments that could have caused the jam.
Clean the rollers using an approved cleaning card or a lint-free cloth with isopropyl alcohol. - Verify Card Settings
Ensure that the cards you are using are within the printer’s specifications. Incorrect card thickness or material can cause jams. Check the card thickness settings in the printer driver or control panel. - Reset the Printer
Plug the printer back in, turn it on, and check if the issue persists. The printer should reset itself after clearing the jam. - Run a Test Print
Test the printer by running a single card through to confirm the issue is resolved. - Update Firmware/Driver
Ensure the printer firmware and drivers are up-to-date. You can download the latest updates from the FARGO support website.
If the problem persists after following these steps, consult the user manual or contact FARGO technical support for further assistance. Persistent jams may indicate a mechanical issue requiring professional repair.
