The error 157 on FARGO HDP5000 card printer is typically indicates an issue with the ribbon supply motor. This error can occur due to several reasons:
- Ribbon jam or misalignment: The ribbon might be jammed or not correctly aligned, causing the motor to struggle or fail to move the ribbon properly.
- Dirty or damaged sensors: Sensors that detect the ribbon’s position might be dirty or damaged, leading to incorrect readings and motor errors.
- Faulty motor: The motor itself might be malfunctioning and unable to perform its tasks correctly.
- Firmware issue: There might be a firmware-related problem causing the error. Updating the firmware could potentially resolve the issue.
Troubleshooting Steps
- Check the ribbon:
Open the printer and inspect the ribbon for any jams or misalignments.
Ensure the ribbon is correctly installed and not torn or tangled. - Clean the sensors:
Power off the printer and clean the sensors with a lint-free cloth or a compressed air canister.
Ensure there is no debris obstructing the sensors. - Restart the printer:
Turn off the printer, wait for a few seconds, and then turn it back on. - Update the firmware:
Check if there is a firmware update available for your printer model.
Follow the manufacturer’s instructions to update the firmware. - Consult the manual or support:
- Refer to the printer’s user manual for specific instructions related to error 157.
- Contact FARGO technical support for further assistance if the error persists after performing the above steps.
These are few tips which can follow to diagnose and potentially resolve the issue causing error 157 on HID FARGO HDP5000 Card Printer.
