HID FARGO DTC1500 Card Jam is a common issue. Follow some simple troubleshooting steps. Here is how you can address the problem:
- Turn Off the Printer
Power off the printer and unplug it from the power source before attempting to remove any jammed cards. This ensures safety and prevents damage to the printer. - Locate the Jammed Card
- Open the printer’s top cover. Look inside the printer to locate the jammed card. Check areas like the card input hopper, rollers, or the output slot.
- Remove the Jammed Card Carefully:
Gently pull the card out of the printer. Avoid using force, as it may damage the internal mechanisms.
If the card is stuck between rollers, rotate the rollers manually to release it. - Check for Obstructions:
Inspect the printer for any debris, dirt, or broken card fragments that could have caused the jam.
Clean the rollers using an approved cleaning card or a lint-free cloth with isopropyl alcohol. - Verify Card Settings:
In HID FARGO DTC1500 Card Jam also ensures that the cards you are using are within the printer’s specifications. Incorrect card thickness or material can cause jams. Check the card thickness settings in the printer driver or control panel. - Reset the Printer:
Plug the printer back in, turn it on, and check if the issue persists. The printer should reset itself after clearing the jam. - Run a Test Print:
Test the printer by running a single card through to confirm the issue is resolved. - Update Firmware/Driver:
- Ensure the printer firmware and drivers are up-to-date. You can download the latest updates from the Fargo support website.
- Seek Technical Support:
If the problem persists after following these steps, consult the user manual or contact HID FARGO technical support for further assistance. Persistent jams may indicate a mechanical issue requiring professional repair. - How to fix card jam FARGO DTC1250e?
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